Legal
Payment and Payout Policy
Version 2026.1-DRAFT Β· Effective 2026-08-24
DRIVEVIA PAYMENT AND PAYOUT POLICY (DRAFT β NOT YET LEGALLY REVIEWED)
1. FUNDING A MISSION
A Fleet must fund the full agreed Mission amount through the Platform (via Stripe) before a Provider may begin performance. Funds are held by Stripe, not by DriveVia directly, pending Mission completion.
2. PLATFORM FEE
DriveVia deducts a platform fee, disclosed to both parties before a Mission is confirmed, from the funded amount. The remainder is the Provider Payable amount.
3. RELEASE OF FUNDS TO PROVIDERS
- Funds are released to the Provider's connected Stripe account after: (a) the Provider marks the Mission delivered with confirming photos, and (b) the Fleet's review window closes without an unresolved dispute.
- DriveVia applies a holding period following delivery (currently 5 days) before payout, during which either party may raise an issue through the Dispute Center.
- If the Fleet does not respond within the review window, DriveVia's then-current auto-approval policy applies.
4. DISPUTES AND WITHHELD PAYOUTS
If a dispute is raised before payout, DriveVia may withhold or adjust the payout pending resolution through the Dispute Center, per the Incident, Damage and Claims Policy. DriveVia does not guarantee any specific dispute outcome.
5. REFUNDS TO FLEETS
If a Mission is cancelled before a Provider begins performance, funded amounts are refunded to the Fleet less any non-refundable processing costs already incurred. Refunds after performance has begun are handled case-by-case through the Dispute Center.
6. FAILED OR DELAYED PAYMENTS
DriveVia is not responsible for delays caused by Stripe's processing, a User's bank, or incomplete Stripe Connect onboarding on the Provider's side. Providers must complete Stripe's identity verification to receive payouts.